specialist forum hosting now including vb licenses

We are now offering vBulletin licenses with our hosting packages! These can be added to any of our packages! All vB licenses are installed for you on your account and validated to your domain name.

FragSwitch was set up with the goal of supporting community growth, with that in mind we have optimised our service to help communities grow: Our servers are given room to allow for traffic spikes or that extra usage that dynamic sites require; we load what you need and want, nothing more or less; all our staff are experienced in, not only being members of communities, but setting them up, so we are more than happy to help you with any questions, not only relating to our service, but also to software you might use for your own community.

Not a problem. We can move your site over free of charge!

We have a 30 day money back guarantee, no questions asked. If you aren't happy within 30 days, we will give you back every penny. Not only that, but we guarantee a 99.9% uptime, that you will have all the resources you're supposed to and that our support is available for you.

We are more than happy to accommodate communities needs, as no two are ever the same. If you need a custom plan, feel free to contact us before hand and we can arrange it for you!

What makes you a specialist community host and why are you different from other hosts?
Our servers have been optimised to handle dynamic scripts which are often used to create communities. As well as this, we have included extra software on our servers which can be useful to communities, such as FFMPEG (we have full support for PHPMotion) and image manipulation tools such as GD Library.

Along with our server optimisations, all our staff must have experience with communities so they can provide support for scripts used by communities.

Do you outsource support?
No. We like to have control over who exactly has access to our servers and we pick people who not only are highly experienced in the hosting industry, but those who take an interest in community development.

Do I have to pay for support?
No, never. Our support is completely free to our customers.

Do you resell from another company?
No. We fully own our servers, which we co-locate with the carrier RapidSwitch.

Where are your servers?
Our servers are located in BlueSquare 2 data centre with the carrier RapidSwitch, which is based in Maidenhead close to London. BlueSquare was chosen because of it's redundant services available to carriers, including redundant generators, network connections and fire suppression.

What control panel do you use?
We have a direct contract with cPanel Inc to use their control panel. This also means we get the latest version of cPanel and priority support from their technicians if we ever need it.

Do you allow your service to be used for backup?
Generally, we encourage you to use your space for your website however, as long you put no illicit files in your space, and do not break our Terms of Service, we do not limit what you use your space for.

Do you allow SSH access?
Secure Shell access can be granted upon request. We grant Jailed Shell only however.

Do you offer a free trial?
A free trial can be set up for those interested, please contact our sales department if you are interested.

Is account set up instant?
As soon as your first payment is received, your account is set up.

Do I have to pay for a set period of time?
Invoices are generated monthly, although we offer longer billing periods upon request.

What payment gateways do you use?
We use Google Checkout and PayPal.

How long does it take to get vBulletin installed on my account?
We will license and install vBulletin in under 24 hours.

Can I keep the vBulletin license if I leave you?
Sorry, but we do not allow clients to keep licenses when they stop using our service. Once you stop paying your invoices for the license, it will stop functioning.