CenterBeam Honored as a Finalist in Fifth Annual International Business Awards
SAN JOSE, Calif., July 15 -- Today CenterBeam, Inc. announced that it has earned a Certificate of Finalist Recognition in the category of Best Customer Service Department/Organization in the 2008 International Business Awards to be held in Dublin, Ireland.
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Customer service scores in the help desk industry suffer from chronically low user satisfaction, with benchmark results in the 70-90% range. Although CenterBeam exceeded 95% user satisfaction ratings on a consistent year over year basis, the company deployed operational processes and measurements to identify opportunities for improvement within its help desk operations and service delivery.
CenterBeam was able to increase overall customer satisfaction from 95% to 99.5% 2007 YTD, closing 90% of the dissatisfied gap. The company's strategy consisted of two elements: 1) a proactive, automated technology solution that focused on preventing problems before they occurred and 2) a focus on optimizing one-on-one interactions between user and help desk associate when a problem does occur.
CenterBeam was the only IT managed service provider (MSP) to be recognized this year for Best Customer Service by The International Business Awards (IBAs). The IBAs are the only global, all-encompassing awards program honoring great performances in business. Honorees were selected from more than 1,700 entries received from organizations and individuals in more than 30 countries. The awards will be presented at a gala dinner on Monday, September 8 in the Shelbourne Hotel in Dublin, Ireland. Dow Jones and IDA Ireland will be primary sponsors of the event.
"Entries to the IBAs grew 65% this year and that illustrates the increasing importance of The International Business Awards worldwide," said Michael Gallagher, president of The Stevie Awards, presenters of the IBAs. "We congratulate all of the honorees, and we look forward to recognizing them for their achievements at our gala awards dinner in Dublin on September 8."
Details about The International Business Awards and the list of Finalists in all categories are available at http://www.stevieawards.com/iba.
About CenterBeam
CenterBeam is an award-winning managed IT services provider with a rich service portfolio including PC management, hosted Microsoft(R) Exchange email, helpdesk support, network and server management. More than 140,000 daily services are delivered in an integrated software as a service (SaaS) architecture to clients with end users working in forty-five countries.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com/.
Global Sponsor of the 2008 Stevie Awards is Dow Jones. Supporting sponsors of The 2008 American Business Awards include FIS Softpro, High Performance Technologies Inc., John Hancock, RCN Corporation, Richardson, and Ultimate Software. Media sponsors include the Business TalkRadio Network, CRM Advocate, and Human Resource Executive.
Details about The American Business Awards and the list of Finalists in all categories are available at http://www.stevieawards.com/aba.
