SGI and Verari Systems Sign Service Provider Agreement

Via SGI Support Solutions Plus Program, SGI to Deliver World-Class Customer Support to Verari Customers in EMEA and Asia Pacific

SUNNYVALE, Calif., Sept. 3 -- SGI (NASDAQ:SGIC) today announced it has recently signed a Service Provider agreement with Verari Systems(R), a premier developer of blade-based energy-efficient data center and desktop consolidation platforms. As the latest member of the SGI Support Solutions Plus (SSPlus) program, Verari will contract with SGI to provide world-class service and support to Verari customers in Europe, Middle East and Africa (EMEA) as well as in Asia Pacific regions.

As part of the SSPlus agreement, the SGI Customer Service Centers (CSC) will act as the first point-of-contact for customers needing product support. The SGI CSC will deliver multi-lingual technical support and will be responsible for data collection, entitlement, and problem isolation. Additionally, SGI will handle issues requiring field support, while Verari addresses backline support on design or engineering issues.

SGI will deliver support offerings equivalent to those SGI provides its own customers, ranging from next-business-day on-site response to four-hour on-site response available 24x7 to large enterprise customers. Additionally, the SGI Global Logistics organization will manage spare parts for Verari from strategically placed locations and will be responsible for transporting, storing and delivering those components throughout the coverage area.

Verari and SGI collaborated on a comprehensive plan to train SGI support personnel on Verari products to establish a seamless support process.

"SGI is a tier-one service provider that will greatly enhance the Verari support organization," said Doug O'Shaughnessy, Verari's Vice President of World Wide Service and Support. "SGI's responsiveness and flexibility to Verari's business requirements, and our customer's service requirements, were key components to our decision to contract with SGI. Additionally, SGI's ability to scale service offerings as Verari grows, and their track record and strong customer service reputation in the enterprise computing space, were differentiators that Verari Systems required. We are extremely pleased with the cooperation, professionalism, and support that SGI gives Verari."

"Silicon Graphics, Inc. is honored to partner with an innovator such as Verari Systems. The relationship is one that was formed with our shared customers in mind -- Verari bringing their unique technology offerings to their clients, and Silicon Graphics extending Verari's value propositions by applying our operational excellence and best practices in global services to enrich the customer experience," said Barbara Stinnett, Senior Vice President and Chief Customer Officer, Worldwide Customer Operations, SGI. "By joining the SGI Support Systems Plus program, Verari is communicating to their clients their importance and Verari's commitment to customer satisfaction."

The SGI Support Solutions Plus program offers companies, OEMs, integrators and other partners with limited, or no, support infrastructure, the ability to leverage SGI's expertise to provide services on their behalf. The SSPlus program provides multi-vendor support, world-class technical expertise and call center capability, as well as logistical services to existing and new customers.

"SGI extends Verari's services to allow 24/7/365, 'follow the sun' support to any location in the world. SGI has one of the highest services customer satisfaction scores in the business and has received awards on a consistent basis for its quality of deep technical content and service innovation. We are pleased to bring our practices and value to Verari Systems, and being part of the Verari team who continue to elate their customers," added Stinnett.

For more information on the SGI Support Solutions Plus program, visit http://www.sgi.com/support/ssplus.html.

SGI | Innovation for Results(TM)

SGI (NASDAQ:SGIC) is a leader in high-performance computing. SGI delivers a broad range of high-performance server, storage and visualization solutions along with industry-leading professional services and support that enable its customers to overcome the challenges of complex data-intensive workflows and accelerate breakthrough discoveries, innovation and information transformation. SGI helps customers solve significant challenges whether it's enhancing the quality of life through drug research, designing and manufacturing safer and more efficient cars and airplanes, studying global climate change, providing technologies for homeland security and defense, or helping enterprises manage large data. With offices worldwide, the company is headquartered in Sunnyvale, Calif., and can be found on the Web at sgi.com.

About Verari Systems

Verari Systems, Inc. is the premier developer of energy efficient data center and desktop consolidation platforms utilizing independent blade-based compute and storage solutions that are defining a new era in the green data center. Verari Systems is a market leader in blade storage and energy efficient platforms. Organizations such as Wachovia, Akamai, Microsoft, Qualcomm, CGGVeritas, Harris, Lockheed Martin, Northrop Grumman, and Sony Imageworks, as well as top universities and research institutions worldwide, are among the customers who have chosen Verari Systems' line of award-winning high density blade storage and servers, rack-optimized platforms and software solutions. To learn more about Verari Systems and its unique solutions, please visit us on the web http://www.verari.com/ or call (888) 942-3800.

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