Oracle Introduces Oracle(R) Real User Experience Insight

New Oracle Enterprise Manager Component Enhances End User Experiences for SOA and Web Applications

SAN FRANCISCO, Sept. 23 -- Oracle OpenWorld --

News Facts

-- Delivering on its commitment to top-down application management, Oracle today announced the immediate availability of Oracle(R) Real User Experience Insight (http://www.oracle.com/enterprise_manager/user-experience-management.html), the latest addition to the Oracle Enterprise Manager (http://www.oracle.com/enterprise_manager/index.html) product line.

-- Oracle Real User Experience Insight 4.5 is the first product to introduce in a single offering a comprehensive feature set that enables Information Technology (IT) organizations to enhance end user experiences and help maximize the value of their business-critical Service-Oriented Architecture (SOA) and Web-based applications.

-- This release includes: Integrated performance and usage data collection and analysis of Web user activity; data exchange facility for business analytics solutions; integrated business intelligence and pre- packaged reports leveraging built-in OLAP storage; advanced troubleshooting for issues encountered by users of Web and SOA-based applications; and enhanced service level management and reporting.

-- Additionally, Oracle offers prevalidated server solutions for Oracle Real User Experience Insight through a global partnership with Intel and Net Optics.

-- Today's announcement supports Oracle's strategy of delivering complete, integrated and end-to-end product suites on an open, standards-based middleware and database architecture. Oracle's approach helps customers to simplify computing environments, lower cost and risk, and provides greater choice and flexibility.

Unique Capabilities Accelerate Resolution of Complex User Experience Issues

Highlights of Oracle Real User Experience Insight include:

-- Comprehensive Intelligence Incorporating Web User Behavior: Provides business users with unique intelligence through the integration of user experience information -- related to performance and usage of company's applications and websites by its end users -- with other enterprise and CRM data. Through these data exchange capabilities for business analytics, business users can obtain a more complete view of customer behavior. Additionally, more than 60 pre-packaged reports and integrated BI features provide unique drilldown capabilities for deep-dive analysis.

-- Advanced Trouble Shooting: Helps IT staff reduce the time and effort to diagnose problems by understanding the user's activities in an entire session. User session diagnostics also allow IT support staff to quickly align with the customer's experience and to validate a resolution. Additionally, with unique error capture and replay functionality, IT can view intermittent and hard-to-isolate application anomalies and errors, enabling rapid resolution of the toughest Web experience issues.

-- Deep Insight Into Business Services: Extends Oracle's SOA management capabilities with new Web services (XML Soap) monitoring, enabling a deep understanding of how business services are performing and which services are causing delays and errors for application users.

-- Enhanced reporting on Key Performance Indicators (KPIs): Delivers customizable data collection and KPIs, allowing IT to configure and collect application specific data on user-defined metrics and to generate company- specific reports. Application administrators can set up application-specific KPI dashboards that will automatically refresh with near real-time information.

-- Customizable Alerts: Enables IT to assign profiles to service level management alerts, helping IT and business users to only see the issues that interest them, based on predefined requirements.

Understanding The Business Impact of IT Issues

-- Oracle Real User Experience Insight is a key component of Oracle Enterprise Manager; providing essential information about the most important assets of any business -- the users of its applications and services. With this and other unique capabilities, Oracle Enterprise Manager delivers a comprehensive product line of management software for application and IT infrastructure resources with a unique top-down approach. Its integrated management for the enterprise application stack, including applications, middleware, and database management, provides IT with the necessary tools to focus on the business impact of IT issues.

Supporting Quote

-- "To maximize the value of business-critical applications, enterprises need to ensure superior performance and a positive end user experience, which requires the ability to quickly identify, analyze and resolve problems before they negatively affect service performance, user satisfaction and business revenue," said Richard Sarwal, Oracle senior vice president Product Development. "With a 360-degree view of end-user's interactions, Oracle Real User Experience Insight enables enterprises to isolate and remediate user problems before they impact the business, resulting in increased customer satisfaction, revenue and productivity."

Availability

-- Oracle Real User Experience Insight 4.5 is immediately available. For pricing information, please visit the Oracle Store (http://tinyurl.com/45m666).

-- Oracle Customer Services provides complete coverage of Oracle Real User Experience Insight with the world's leading portfolio of IT lifecycle based capabilities. Oracle continues to transform the customer experience through advances in embedded support and knowledge management capabilities.

-- Oracle Customer Services provides complete coverage of Oracle Real User Experience Insight with the world's leading portfolio of IT lifecycle- based service and support offerings. Oracle Customer Services is focused on helping customers maximize their success with Oracle solutions while lowering the total cost of ownership through continued advances in providing personalized, proactive support and knowledge management capabilities.

Supporting Resources

-- Webcast: "Drive Competitive Advantage with Better End-user Experience for Web Sites and Applications" (http://www.oracle.com/go/?&Src=5634283&Act=287&pcode=NAMK05070145MPP008)

-- Forrester Research: Oracle Focuses On Business Value, SWOT Analysis: Oracle Enterprise Manager, Q2 2008 (http://tinyurl.com/3ujxr2)

-- About Oracle Real User Experience Insight (http://www.oracle.com/enterprise_manager/user-experience-management.html)

-- About Oracle Enterprise Manager (http://www.oracle.com/enterprise_manager/index.html)

About Oracle

Oracle (NASDAQ:ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com/.

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