SAN MATEO, Calif.--BUSINESS WIRE--newScale®, Inc., pioneers of the self-service IT storefront
for the enterprise, today announced that Citrix Systems, a leading
provider of virtualization, networking and SaaS technologies, has
implemented newScale
RequestCenter® to manage end user service requests for
their internal IT operations. Anton Systems, Inc., a newScale partner in
the southeastern U.S., assisted with the implementation project for
Citrix.
“Citrix is focused on flexibility and responsiveness to ever-changing
market requirements. To meet this challenge in today’s economy, our IT
organization must be more productive and efficient than ever”
newScale RequestCenter is part of the newScale
FrontOffice™ Suite, a complete set of integrated solutions for
managing IT services from cradle to grave. newScale recently launched newScale
9, the latest version of this suite, with self-service ordering and
lifecycle management for desktop and data center services across cloud,
virtual and physical compute environments.
“Citrix is focused on flexibility and responsiveness to ever-changing
market requirements. To meet this challenge in today’s economy, our IT
organization must be more productive and efficient than ever,” said Guy
Desautels, vice president of IT at Citrix Systems, Inc. “We chose
newScale as our enterprise Service Catalog solution to ensure more
consistent and cost-effective IT service delivery for Citrix worldwide.
The newScale software delivers exactly what our IT team was looking for,
with a proven track record we can count on to serve our rapidly growing
business.”
Citrix’s new Service Catalog initiative – as well as its recent Bring
Your Own Computer BYOC program – are examples of Citrix’s commitment
to providing a self-service IT environment and consumer-like experience
for its more than 5,000 employees in locations around the world. Citrix
went live with its successful newScale RequestCenter deployment on
January 18, 2010, offering more than 250 IT service request options in
the Service Catalog for its employees.
With standard IT offerings defined in an actionable Service Catalog for
self-service requests, the company anticipates benefits including much
better service to the business through faster response times, increased
self-service capability and greatly improved reporting and analytical
capability – allowing Citrix to spot trends and patterns in IT service
demand. Desautels already reports “great employee feedback for ease of
use in requesting IT services.”
“We are partnered with Citrix to ensure the adoption of ITIL best
practices for their internal IT organization and increase user
satisfaction across their global workforce,” explained Jim Senske, vice
president of Anton Systems. “newScale offers a great product for today’s
economic times and it’s a perfect fit at Citrix. With both Citrix and
newScale software, we can help run their IT department more like a
strategic business unit rather than a cost center.”
Anton Systems introduced Citrix to newScale as a solution for its global
IT Service Catalog needs; newScale was selected for their products’
unparalleled functionality, speed of deployment, and proven user
adoption. The newScale RequestCenter implementation complements the
existing back-office IT service management ITSM tools within Citrix,
including the transition to a new service desk system.
With guidance from Anton Systems, this initial newScale deployment
within Citrix focused on standardizing IT services across multiple
geographic regions, while providing entitlement and location-based
controls so that users can only view the appropriate services for their
region and function. By adopting newScale as the self-service interface
for all service requests, Citrix IT expects greater consistency and
transparency for its service delivery operations.
“Along with our partner Anton Systems, we are very pleased to welcome
Citrix as a newScale customer. Citrix is on the leading edge of IT
innovation, driving the virtualization and modernization of IT,” said
Scott Hammond, president and CEO of newScale. “Our companies share a
consistent vision and we look forward to working together to implement a
self-service operating model for IT across physical, virtual and cloud
environments.”
About newScale, Inc.
newScale, Inc. is the leading provider of IT Service Catalog software.
With more than two million users worldwide, newScale helps IT
organizations and service providers offer a self-service storefront for
both workplace and data center services – across physical, virtual and
cloud environments. newScale customers – including 20 percent of the
Fortune 50 – benefit from greater IT agility, increased user
satisfaction, and tens of millions of dollars in savings. For more
information, visit www.newscale.com.
Editor's Note: All newScale brand and product names are trademarks or
registered trademarks of newScale Inc. in the U.S. and other countries.
All other products or company names mentioned are used for
identification purposes only, and may be trademarks of their respective
owners.
