RESTON, Va.--BUSINESS WIRE--Software AG today introduces its webMethods Communicate BPM solution
at CeBIT 2010 in Hanover, Germany. This new product enables users to
integrate communication infrastructure into complex business processes
and control them centrally—independently of the client-side ITC
infrastructure. Employees and customers benefit from increased
responsiveness regardless of their physical location.
“It is a solution that optimally
supports and incorporates the human factor in process excellence. The
result: greater efficiency and a significant contribution to ROI.”
Communication Enabled Business Process Management CEBPM essentially
means embedding communication capabilities into automated business
processes. Leading analysts consider CEBPM one of the most important
developments in the area of business process management, and will
establish itself strongly in the market over the coming years.
With its webMethods Communicate solution, Software AG is taking on a
pioneering technology role and strengthening its leading position in the
SOA and BPM markets. In addition to typical business processes, all
relevant communication processes can now be managed and monitored
centrally. The new communication layer enables customers to incorporate
requests made by phone, SMS or e-mail into the process chain, as well as
automating voice applications and phone conferences. Our customers can
now integrate their entire call centers in this way. By incorporating
automated means of communication e.g., through voice applications
systems, speech analysis, call recording, call monitoring customers can
be better informed and can make immediate choices about their customer
experience. Within the organization, employees can make rapid decisions,
collaborate more effectively and ensure processes complete on time,
regardless of their location and availability. This in turn boosts both
the efficiency and service quality of the overall business.
CeBIT Showcase: Let the process find you!
At CeBIT, the world's largest technology tradeshow, interested visitors
can view firsthand the innovative capabilities of webMethods
Communicate. A showcase highlights the practical value of this new
webMethods solution using a concrete application scenario. The CEBPM
showcase demonstrates how integrated communication processes can be a
key component of process problem-solving—even when an unexpected event
makes deviating from standard processes necessary. WebMethods
Communicate is available immediately as a project-specific client
solution, and will be available as a package solution in the coming year.
“The new webMethods communication layer is a solution which enables
customers to incorporate requests made by phone, SMS or e-mail into the
process chain, as well as automating voice applications and phone
conferences. So complex business processes can flow seamlessly and
elegantly,” said Dr. Peter Kürpick, Chief Product Officer and member of
the Executive Board, Software AG. “It is a solution that optimally
supports and incorporates the human factor in process excellence. The
result: greater efficiency and a significant contribution to ROI."
About Software AG
With more than 1,000 U.S.-enterprise customers and 800 employees,
Software AG's U.S. operation contributes one third of the
company's total revenue and is Software AG's largest market presence and
R&D location. Software AG has operated nationwide in the U.S. since 1973
through a fully-owned subsidiary, Software AG USA Inc., which is
headquartered in Reston, Virginia – also an R&D hub for the
company’s core data management and integration technologies. R&D labs
for the development of Software AG’s webMethods product suite –
offering SOA integration and BPM solutions – include facilities
in San José/Silicon Valley, Seattle and Denver. For more information,
visit www.softwareag.com/us.
Software AG is the global leader in Business Process Excellence.
Our 40 years of innovation include the invention of the first
high-performance transactional database, Adabas; the first business
process analysis platform, ARIS; and the first B2B
server and SOA-based
integration platform, webMethods. We are unique in offering the world’s
only end-to-end – and easiest to use – business
process management BPM solutions, with the lowest
Total-Cost-of-Ownership. Our industry-leading brands, ARIS,
webMethods, Adabas, Natural and IDS Scheer Consulting, represent
a unique portfolio for: process strategy, design, integration and
control; SOA-based integration and data management; process-driven SAP
implementation; and strategic process consulting and services.
Software AG had revenues of 847 million euro in 2009 and has more than
6,000 employees serving 10,000 enterprise and public institution
customers across 70 countries. Our comprehensive software and services
solutions allow companies to continuously achieve their business results
faster. The company is headquartered in Germany and listed on the
Frankfurt Stock Exchange TecDAX, ISIN DE 0003304002 / SOW.
Software AG - Get There Faster
Detailed press information about Software AG including a picture and
multimedia database are available under: www.softwareag.com/press
