MySQL AB, developer of the world's most popular open source database, today announced MySQL Premier Support, a comprehensive set of enterprise-class technical support packages. Available in three levels (Platinum, Gold, and Silver), these new high-end MySQL customer service plans are designed for corporations and organizations seeking dedicated, 24x7 response and issue resolution.
"Although it is commonplace for traditional enterprise software, this level of premium support is still very rare in the open source community," said Ulf Sandberg, vice president of services for MySQL AB. "It is a significant milestone for our corporate customers that we can now provide them with the top-quality expertise and services to maximize and protect their investment in MySQL database systems."
MySQL Premier Support
MySQL Premier Support is designed to save organizations significant resources by helping to ensure uninterrupted operation of their database applications. Staffed with experienced MySQL database engineers who can recognize and address the most complex issues, the Premier Support team is available 24x7 via telephone and the Web.
"MySQL has a great support team," said Jerry Weia of Netflix. "When we had a technical concern, they stuck with us day and night to get it resolved. We don't anticipate problems with our MySQL system, but if we have any, we know that the MySQL support engineers will address it quickly and professionally."
MySQL Premier Support is made up of the following components:
* Problem Resolution -- This priority service gives customers an unlimited number of support incidents, and a guaranteed response time of under 30 minutes for the most severe problems. The Premier Support team will dedicate their attention to each issue until it is resolved.
* Consultative Support (Gold & Platinum only) -- These experts can help organizations to identify and address potential problems before they happen. They can help optimize applications through remote troubleshooting, schema review, performance tuning and other customized solutions.
* Account Management (Platinum only) -- Premier Support customers will receive a dedicated Technical Account Manager, who serves as an internal advocate for the customer within MySQL AB to ensure their support requirements are understood and met. These managers can also transfer technical information between MySQL AB and the customer's staff about important issues that might affect their systems.
* Software Maintenance -- Premier Support customers will always be kept up-to-date with the latest fixes, updates and upgrades. MySQL will proactively notify them when new releases are available for their specific environment.
Pricing & Availability
MySQL Premier Support is available now, starting at $25,000 per year. For more information on Premier Support as well as the company's full range of support offerings for all size organizations and budgets, visit http://www.mysql.com/support.
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