LANHAM, Md.----Group 1 Software, Inc., a Pitney Bowes Company NYSE: PBI,
today announced that Telecom Egypt has selected Group 1 Software as its
Customer Communication Management CCM solutions provider of choice to
enhance the customer billing process.
Group 1 Software will be implementing a suite of CCM components to
enable Telecom Egypt to deliver convergent billing single bill for
customers who use different services, replacing multiple bill
production and e-billing to the company’s
extensive customer base. The solution includes: DOC1®
Series 5, e2™ Vault, e2™
Service, e2™ OAM, OpenEDMS™,
and Content Author. Additionally, the software will be interfacing with
the Geneva billing system to create multi-lingual bills in Arabic and
English using Group 1 Software’s translation
module.
With more than 10.8 million customers, Telecom Egypt is the country’s
leading telecommunications provider and also the largest provider of
fixed-line services in the Middle East. It is the only company in Egypt
that is able to offer the full range of fixed-line and retail
telecommunications services, and is the sole provider of wholesale
telecommunications services.
Andrew Greenyer, VP International Marketing at Group 1 Software
comments, “As well as the immediate print and
postal efficiencies that come with convergent and online billing, the
positive environmental impact of reduced paper wastage has been a
driving force behind this project.
“The new technology will provide Telecom Egypt’s
customers with greater choice when it comes to their billing
preferences, an important factor in continuing to deliver high standards
of customer service. For those high-value customers, it also provides
the company with additional opportunities to include targeted messages
on customer communications.”
About Telecom Egypt
Telecom Egypt, the incumbent telecommunications provider in Egypt, is
also the largest provider of fixed-line services in the Middle East with
more than 10.8 million customers as at the end of December 2006. Telecom
Egypt is the only company in Egypt that is able to offer the full range
of fixed line and retail telecommunications services and is the sole
provider of wholesale telecommunications services. Telecom Egypt
provides retail telecommunication services including access, local, long
distance and international voice, Internet and data, and other services.
The company also provides wholesale services including broadband
capacity leasing to ISPs, and national and international interconnection
services. Telecom Egypt currently participates in the mobile segment in
Egypt by providing mobile interconnectivity through its current 44.79%
holding in Vodafone Egypt, one of the two Egyptian mobile operators.
About Group 1 Software
Group 1 Software www.g1.com turns data
into results, providing innovative software solutions that enable our
clients to better understand and connect with their millions of
customers, prospects, and partners. Group 1 Software helps over 3,000
organizations maximize the value of customer data to improve
profitability, increase effectiveness, and strengthen customer
relationships, through consolidating, cleansing and enriching corporate
data, and generating personalized business documents for multi-channel
delivery, customer care and efficient business processing. Our
comprehensive Customer Communication Management CCM solutions span
from database to delivery, adding value to every aspect of communication
and allowing clients to integrate intelligence throughout their
mailstream. As part of Pitney Bowes NYSE: PBI,
a $5.6 billion company, Group 1 Software’s
solutions are utilized by leaders in the insurance, financial
services/banking, GIS/mapping, government, mail services, retail,
telecommunications, utility, and other industries, including Entergy,
ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and
Wells Fargo.
DOC1, e2, OpenEDMS, Group 1 Software, and the Group 1 Software logo
are trademarks or registered trademarks of Group 1 Software, Inc. Pitney
Bowes and the Pitney Bowes Process Bar Design are trademarks or
registered trademarks of Pitney Bowes, Inc. All other brand names
and trademarks are the property of their respective owners.