Our tier 1 network is unparalleled in the hosting industry. Our facility sits on Level 3's gigabit ring, and we have an WilTel OC-3 that also peers at our partners. We also have Worldcom OC-48 fiber termination equipment in our facility.
Reactor Hosting was established to serve the rapidly growing need as an Internet hosting provider. We’re positioned correctly with the flexibility to continually offer new solutions to your internet hosting needs. Reactor Hosting likes to stay one step ahead of the competition by implementing new innovations in customer service, simplifying your Internet experience and incorporating special features that are of value to our client base.
Our employees take pride in offering some of the best customer-oriented support in the industry. Everyday businesses trust us with their web presence, reinforcing the tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services.
Excellent Customer Service
Reactor Hosting Customer Service Department with its' industry-leading fully interactive help site is designed to provide a place for customers to have complete one-stop help. The support site features an online manual and tracking support of requests to provide online help for answer-seekers 24 hours a day.
Our phone center provides customers with access to technical experts. Technicians handle client inquiries with speed and personalized service. Really, in this age of automation, we want our clients to appreciate that they are more than just a number; they're the life blood of our business!
Solid Network Connectivity
We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Xeon 2.0 GHz based technology with 2+ GB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.
Reactor Hosting has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 99.9% uptime guarantee, outstanding! The network is designed around redundancy and efficiency Five DS3 lines and two OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the network top-notch.